Privacy Policy
How we collect, use and protect your personal information.
Last Updated: 4th May 2026
Contents
Please read our current privacy policy
1. Introduction
Pro UK Services LTD trading as Unblock My Drains 247 (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following data:
a) Information you provide to us
– Name
– Address
– Email address
– Telephone number
– Details about your enquiry or service request
b) Information collected automatically
– IP address
– Browser type and version
– Pages visited on our website
– Date and time of access
c) Payment information
We do not store full payment details. Payments are processed securely via third-party providers.
3. How We Use Your Information
We use your data to:
– Provide and manage our services
– Respond to enquiries and bookings
– Process payments
– Improve our website and services
– Send service-related communications
We will only use your personal data where the law allows us to.
4. Legal Basis for Processing
We rely on the following legal grounds:
– Contractual necessity – to provide requested services
– Legitimate interests – to improve our services and communicate with you
– Legal obligation – to comply with applicable laws in England and Wales
5. Sharing Your Information
We may share your data with:
– Payment processors
– IT and website service providers
– Legal or regulatory authorities where required
We do not sell or rent your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Your Rights
Under UK data protection law, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Object to processing
– Request restriction of processing
– Request data transfer (data portability)
To exercise your rights, please contact us at:
8. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
9. Cookies
Our website may use cookies to improve user experience. You can control cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Pro UK Services LTD T/A Unblock My Drains 247
13. Complaints
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Website: https://www.ico.org.uk